Refund/Cancellation Policy

Preparation of your order can begin immediately after your order has been confirmed. 

Advanced orders may be cancelled at least 3 hours prior to the scheduled delivery time at our discretion. Please call 0917 582 5009 to find out if your order is eligible for cancellation. 

The Plusgroup PH will refund the total price of any cancelled order to the credit or debit card used to place the order. 

If you are having any kind of issues ordering with us, have a complaint, or simply want to give us props for our awesome services then please don't hesitate to call or email us at We are constantly looking for ways to improve ourselves and making sure you are having the easiest time with little to no frustration when you order with us.